• Elite status is the endgame for most frequent flyers as it offers high-end perks such as free first-class upgrades.
  • I recently attained elite status on Delta Air Lines in the lowest level of its program and took a trip to see if I’d get upgraded despite my low seniority.
  • To my surprise, I was upgraded on every flight and over $800 of value was added to my trip because I had the status.
  • Visit Business Insider’s homepage for more stories.

When most travelers shop for flights, factors such as price and schedule are usually the key determiners as to which one will be selected. For frequent travelers, however, the process involves more loyalty thanks to frequent flyer programs.

Each airline has its own loyalty program that keeps its most valued customers coming back for a few reasons, but normally chief among them is the desire for elite status and all the benefits that accompany it.

Rising to the top of any loyalty program has its perks in the form of freebies and special treatment, which is no different for airlines. As opposed to getting a free coffee at Starbucks, however, airlines can offer greater incentives such as first-class upgrades, lounge access, and other perks that make traveling easier, more enjoyable and luxurious.

Even at the lowest levels of an airline’s elite status hierarchy, a frequent flyer can book the cheapest economy seat and still be sitting in first class without paying a penny more.

I recently attained elite status on Delta Air Lines on the lowest rung of its frequent flyer program for the entirety of 2020. As a SkyMiles Silver Medallion member, I would be entitled to all the trimmings of elite status including upgrades and priority access at airports, according to Delta.

But given my low seniority, I wanted to see just how many benefits I'd be able to take advantage of on a given trip, so I booked one specifically to find out.

Here's how having elite status changed my travel experience.


Back in November, I received an email from Delta informing me that my excessive travels had paid off and I achieved Silver Medallion elite status in its SkyMiles program.

Foto: Welcome email for Delta Silver Medallion status.sourceThomas Pallini/Business Insider

As this was the first time I'd achieved elite status on any airline, let alone one of the world's largest, I was very excited to give it a go. The list of perks included upgrades, free checked bags, and priority check-in.

Foto: A Delta Air Lines Boeing 757.sourceThomas Pallini/Business Insider

The chief among those perks is the first-class upgrade as it's often the most valued and elevates the in-flight experience to a new level.

Foto: A first-class Delta seat.sourceDavid Slotnick/Business Insider

With Delta, however, all elite status holders can request an upgrade on any domestic flight, regardless of length. As a Silver Medallion, I'd be the last in the pecking order and the least likely to be upgraded, I thought.

Foto: Checking in for Delta in the Sky Priority lane.sourceDavid Slotnick/Business Insider

On most Delta flights, there are two possibilities for upgrades. One into first-class….

Foto: First class on a Delta plane.sourceThomas Pallini/Business Insider

And the other to Delta Comfort+, an enhanced economy product offering extra legroom, premium snacks, and complimentary alcoholic beverages.

Foto: Delta Comfort+ seats.sourceThomas Pallini/Business Insider

I wanted to know just how much easier having the status made flying and whether or not I'd get upgraded, I booked a trip to find out, flying from New York to Raleigh, North Carolina and onward to Orlando, Florida before heading back to New York for $157.

Foto: Flying on a Delta aircraft.sourceThomas Pallini/Business Insider

The flights were a mix of leisure and business routes on medium to small size aircraft, so I'd have a good sample size for my experiment.

Foto: sourceAP

The first flight of the trip was from New York to Raleigh, a route flown primarily by business customers, a group that tends to have elite status.

Foto: A departure board at JFK Airport.sourceThomas Pallini/Business Insider

The flight was operated by a Delta Boeing 717 aircraft, which features a 12-seat first-class cabin and a 20-seat Comfort+ cabin.

Foto: A Delta Air Lines Boeing 717,sourceThomas Pallini/Business Insider

A few days before departure, both the first class and Comfort+ cabin were showing as having open seats, meaning it would be likely I'd at least get upgraded into Comfort+.

Foto: The upgrade list for my flight to Raleigh.sourceThomas Pallini/Business Insider

The day before my trip, the going rate for an upgrade Comfort+ on the flight was $9.68...

Foto: Delta Comfort+ upgrade from New York to Raleigh.sourceThomas Pallini/Business Insider

And for first class, it was $474.

Foto: First class upgrade price on the New York to Raleigh flight.sourceThomas Pallini/Business Insider

Fast forward to the day before departure, I checked in for the flight 24 hours on the dot in advance and was notified shortly after that I'd been upgraded to Comfort+. My $157 ticket was now giving me a value of $166.68 and I was number one on the first-class upgrade list.

Foto: Checking in for my Delta flight.sourceThomas Pallini/Business Insider

When I arrived at the airport the next day, I was still number one on the first-class upgrade list with one seat open. Delta's revenue team was working against me here, hoping that it would sell the upgrade.

Foto: A Delta check-in kiosk at JFK Airport.sourceThomas Pallini/Business Insider

Despite having elite status with Delta, I wasn't able to access any of the airline's check-in areas dedicated to elites as I was too low in the status hierarchy. Keep in mind, to even get Silver Medallion status, flyers must spend $3,000 and fly 25,000 miles or 30 flights on Delta or some partner airlines.

Foto: Delta's Sky Priority check-in area.sourceThomas Pallini/Business Insider

The same was true at security where Delta's priority lane was only available to those in the highest tiers of elite SkyMiles status.

Foto: Delta's Sky Priority lane at Terminal 4.sourceThomas Pallini/Business Insider

I wasn't too phased by either, however, as I had checked in on my phone already and could use my TSA Precheck to get through security without having to wait too long.

Foto: The TSA PreCheck lane at JFK Airport's Terminal 4.sourceThomas Pallini/Business Insider

If I had been checking bags, though, I would've have had to wait in the regular line.

Foto: Delta check-in lines at Terminal 4.sourceThomas Pallini/Business Insider

Although my upgrade hadn't cleared by the time I got to the gate, all hope wasn't lost as there was a possibility Delta was waiting until the last possible second to upgrade me in a last-ditch attempt to sell the upgrade. I was still number one on the list.

Foto: A Delta gate at JFK Airport's Terminal 4.sourceThomas Pallini/Business Insider

I still had my Comfort+ seat so I couldn't complain, especially on an hour-long flight. As I waited to hear the gate agent call my name and tell me that my upgrade had cleared, I looked up to see that all first-class seats were full.

Foto: The information display screen at my gate.sourceThomas Pallini/Business Insider

But when I boarded, I was given a surprise by Delta in the form of a new boarding pass with my new seat, 1D. Despite being the lowest of the low, I'd managed to get an upgrade on what is normally an elite-heavy route for Delta on one of its smallest planes.

Foto: A Delta first class boarding pass.sourceThomas Pallini/Business Insider

And even got a window seat!

Foto: Seat 1D on a Delta Boeing 717.sourceThomas Pallini/Business Insider

The value of my $157 ticket was now $631 with two more flights to go.

Foto: Delta first class.sourceThomas Pallini/Business Insider

The next flight on my itinerary was another quick hop from Raleigh to Orlando.

Foto: Delta boarding gate in Raleigh.sourceThomas Pallini/Business Insider

This time on a Delta Air Lines Airbus A320 with a 16-seat first-class and 18-seat Comfort+ cabin.

Foto: A Delta Air Lines Airbus A320.sourceThomas Pallini/Business Insider

Though a non-standard route for Delta, the airline has been growing in Raleigh and even operates a transatlantic flight to Paris from the North Carolina city.

Foto: The main terminal at Raleigh Durham International Airport.sourceThomas Pallini/Business Insider

When the upgrade list was revealed 24 hours before the flight, I was near-dead last in the list for first class. It wasn't looking good for this one.

Foto: First class upgrade list for the flight from Raleigh to Orlando.sourceThomas Pallini/Business Insider

I was, however, almost immediately upgraded to Comfort+ and given a window seat, a $34 value based on Delta's upgrade price. The new value of my ticket with the upgrade was now $665.

Foto: A Delta Comfort+ seat.sourceThomas Pallini/Business Insider

The highlights of Comfort+ are the extra legroom...

Foto: Delta Comfort+ legroom on a Delta Airbus A320.sourceThomas Pallini/Business Insider

Complimentary alcoholic drinks,...

Foto: The alcohol menu on a Delta flight from Raleigh to Orlando.sourceThomas Pallini/Business Insider

And premium snack offerings on longer flights.

Foto: Snack offerings on a Delta flight from Raleigh to Orlando.sourceThomas Pallini/Business Insider

But Comfort+ is really a consolation prize for elites since an upgrade is nearly guaranteed.

Foto: sourceDavid Slotnick/Business Insider

After landing in Orlando, it was time for the final and longest flight of the day, Orlando to New York on a Delta Airbus A321.

Foto: A Delta Air Lines Airbus A321.sourceThomas Pallini/Business Insider

As one of the largest narrow-body aircraft in Delta's fleet, the A321 would feature a first-class cabin with 20 large recliner seats.

Foto: The upgrade list for my flight from Orlando to New York.sourceThomas Pallini/Business Insider

The longer flight would also mean more time to enjoy the service so I was hoping I'd get an upgrade on this one.

Foto: A Delta Air Lines boarding gate in Orlando.sourceThomas Pallini/Business Insider

The day prior, the upgrade list was showing 12 open seats and I was number one on the list so I was hopeful.

Foto: First class upgrade list for the Orlando to New York flight.sourceThomas Pallini/Business Insider

Delta was only selling the upgrades for $159, however, so it easily could've filled up. A single upgrade cost more than the price of my day trip.

Foto: First class upgrade price from Orlando to New York.sourceThomas Pallini/Business Insider

Much to my surprise, I was upgraded straight into first-class just after I checked in for the flight! Delta must have known it wouldn't sell the upgrades.

Foto: First class on a Delta Airbus A321.sourceThomas Pallini/Business Insider

I even managed to get a window seat.

Foto: A first class seat on a Delta Airbus A321.sourceThomas Pallini/Business Insider

The upgrade wasn't too surprising since I was flying against the grain on a leisure route, but it was a nice treat, nonetheless, and I was surprised at how quickly I was upgraded.

Foto: In-flight entertainment on a Delta Airbus A321 in first class.sourceThomas Pallini/Business Insider

The value of my ticket was now $824, more than five times greater than what I originally paid.

Foto: First-class drink on Delta Air Lines.sourceThomas Pallini/Business Insider

The flight was late at night so no meal service would be offered, but a snack and beverage service offered sustenance and the large seat allowed me to get some well-needed rest, especially with the pillow and blanket provided at each seat.

Foto: Pillow and blanket on a Delta first class seat.sourceThomas Pallini/Business Insider

I landed back in New York having been upgraded on all three of my flights, with two of them in a first-class cabin.

Foto: Baggage claim in New York.sourceThomas Pallini/Business Insider

After only spending $157 for an economy ticket, not only did I spend only one flight in (premium) economy but was given an additional $824 value on my ticket through the upgrades to Comfort+ and first class based on Delta's upgrade prices.

The flights showed me that even in Delta's egalitarian system where all elites can request upgrades on any domestic flight, I still had a shot at getting upgraded as a Silver Medallion, which is arguably the greatest perk of elite status.

I didn't notice a difference in the airport experience, though it didn't bother me as I primarily carry-on my bags and don't usually need to visit the counter. TSA Precheck also made any benefits at the security checkpoint pointless as the lane offers amenities that Delta can't, even with a priority line.

I know I may not be as lucky on future flights, but this was a great first trip as a Silver Medallion.